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Agent workflows/Model cost shifts/AI search/Voice automation/Enterprise pilots/Security posture/Funding signals/Founder playbooks/Agent workflows/Model cost shifts/AI search/Voice automation/Enterprise pilots/Security posture/Funding signals/Founder playbooks/
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Operations

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Founder operator playbook desk with source cards and decision notes.
OperationsEvergreenJun 2, 2026Sourced brief

AI Customer Support Automation: Claims Workflows Show Why Escalation Still Matters

OpenAI's Travelers claims deployment and customer-service AI platforms point to support automation moving from deflection to workflow ownership.

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